Frequently Asked Questions

Our rate is based strictly on kilometers traveled. We do not charge for time spent in traffic. As a result, our rates are comparable to alternative modes of transportation, but with the added benefit of having your car returned safely as well.
We service the Waterloo-Wellington regions including Kitchener, Waterloo, Cambridge, Guelph, and surrounding municipalities.
Absolutely. Our dispatch line is available 24 hours a day. In the case that a dispatcher is not available, you can leave a voicemail.
Yes, we accept Visa and MasterCard. We are also able to stop at ABMs on the way to your destination.
All our drivers can drive both automatic and manual transmission vehicles.
We charge by the kilometer. So the shortest route is always the cheapest, even if it’s not the fastest route.
Yes, we are not a cab company. When you call us, you are ordering a driver for your car. We do not put passengers in our cars.
Yes, you may pre-book with us. This is strongly recommended for busy nights such as New Years. We accept advanced bookings over the phone or on our website. Please remember online booking must be done 24 hours in advance.
Yes, our drivers will contact you five minutes before they arrive. Please remember to leave your phones on so that you will not miss their call.
We do our best to ensure that your driver arrives within 20 minutes. Please be aware that at peak times during the evening, the wait time may be slightly longer.
Yes, our drivers will go wherever you want them to. If you have several guests going to different addresses, you can request for multiple drop off locations.
Yes you may. We do not charge for stops at banks or ATMs. We charge Fifty-Five(55) cents per minute for all other stops such as fast food restaurants or pick ups.
We accept cash, Mastercard, Visa and American Express.
No, we will pick you up wherever you may be. It does not matter whether it’s a bar, a house party, a wedding, or a doctor's office.